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Privacy Policy

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How Strax Capital Legal handles personal information


Strax Capital Legal takes the privacy of your information very seriously. Our Privacy Policy below explains how we will collect and use the information you give us via our site:   (the “Site”) and otherwise when you are using our services, for instance when you complete any paper or Site forms or otherwise, or provide data to us by telephone.

We are committed to good information handling principles and the privacy and confidentiality of any personal information we deal with.

When we interact with you, we might give you supplementary privacy notices which are more specific to the personal data we’re collecting or using at that point. You should read those notices alongside this Privacy Policy.

In this Privacy Policy, the word “we” and “Strax” refers to the Strax Capital Legal, Strax Capital and its controlled affiliates. Unless otherwise stated, we are the data controller of any personal data collected via the Site, in any forms, via the telephone, email or otherwise. Our contact details are included in the contact us section below.

The terms “you” and “your” mean any visitors and users of this Site and individuals who otherwise interact with us in connection with our services.

Changes to this Privacy Policy

We are continually improving our methods of communication and adding new functionality and features to this Site and to our services. Because of these on-going changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will notify you of the changes via this page where the current version of the Privacy Policy will be published. Where appropriate, we will notify you of changes usually by email, but occasionally in another more appropriate format such as letter. We encourage you to check this page frequently also.

This policy is effective from the 25th May 2018.

What is personal information?

When we use the term “Personal information”, we mean the same as “personal data”. Personal data is defined in data privacy laws applicable in your country. It includes any information relating to an identified or identifiable natural person. This means any individual who can be identified directly or indirectly by reference to an identifier such as name, identification number, location data, online identifiers (for example, IP addresses – if they can be used to identify you) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.  Put simply, this includes data which either by itself or with other data held by us or available to us, can be used to identify you. 

The categories of personal information we collect

Personal information collected from you in connection with our services includes the following:

  • Your full name, date of birth, postal address, e-mail address, telephone numbers, job titles, next of kin, National Insurance number, bank account details, financial details.

  • Historic information – Bank account and credit card details, legal documents, financial details.


Personal information also includes special or sensitive categories of personal data, including medical or disability information which we may collect in connection with your case.

If you communicate with us by email over the internet you should be aware that the nature of the internet may not be secure and may pass through several different countries on route to us if you live overseas. We comply with data privacy laws in relation to security, but cannot accept responsibility for unauthorised access to your information that is outside our control. Further information regarding our approach to the security of personal information is included in the section below on Security of personal information.

Third party’s personal information

If you give us personal information about another person, in doing so you confirm that they have given you their prior permission to provide it to us and for us to be able to process their personal data (including any sensitive personal data).  

You must also ensure this and other relevant privacy policies are brought to their attention so they can review how their personal information may be used.

The purposes for which we use personal information

We will only use your personal information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent, as set out in the table below.

The legal basis for our use and other processing of your personal information under data privacy laws.

We are required to indicate our processing activities with your personal information and the legal basis for those activities (see the table below).  The legal basis includes handling your personal information:

  1. in order that we may perform our services and obligations under any contract with you;

  2. for our legitimate commercial interests to deliver our services to you provided these are not overridden by your interests and fundamental rights and freedoms. We will always get your consent first. You can contact us to ask us for more information on the specific interests and how we balance those to ensure privacy is respected.

  3. for processing which is necessary for compliance with our legal obligations laid down by European Union law (where relevant) and by national laws in all of our countries;

  4. with your consent.  This means your freely given, specific, informed and unambiguous consent which may be collected from you at the time at which it is requested, including in relation to any direct marketing communications, see Keeping you informed below.

Keeping you informed

We will keep your name, address and contact details (including telephone numbers and email addresses) on our databases and (unless you have opted-out of this at the point at which we first collected your details from you.

If you have provided your consent with other group companies and third parties (that you have indicated to us you would be interested to hear about) they may contact you by email or phone.


Disclosure of your personal information to other third parties

  • Strax may share personal information with third parties under these circumstances:

    • within our group companies and third party business partners in order to deliver our services;

    • with third parties so that they can deliver the services and benefits you are seeking, we would ask for your for your consent first

  • to our advisors;

  • to comply with legal requirement and regulatory requirements, for the administration of justice, to protect vital interests, to protect the security or integrity of our databases or this Site, to take precautions against legal liability;

  • with regulatory authorities, courts and governmental agencies to comply with legal orders, legal or regulatory requirements and government requests;

  • if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets, or otherwise in the event of our merger, re-organisation, dissolution or similar event.

Strax use of cookies

For details on our use of cookies on this Site, please see our Cookies Policy.

Retention of your personal information

We keep your personal information for no longer than is necessary to fulfil the purposes for which it was collected as described above or in another privacy notice provided to you, taking into account the requirements from the following criteria:

  • any laws or regulations that we are required to follow;

  • whether we are in a legal or other type of dispute with each other or any third party;

  • the type of information that we hold about you; and

  • whether you are still a member of our services.

Retention in case of queries.  We will retain it for a reasonable period (up to 10 years) in case of queries from you in a scanned format. We will, at the point of closure of the case, return any original documentation and will only scan that which has been necessary for your case. It is your responsibility to retain any other documents that may be useful for future opportunities and services

If you would like further information about our data retention practices please contact us (see Contact us below).


Security of personal information

We endeavour to use appropriate technical and physical security measures to protect personal information which is transmitted, stored or otherwise processed from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access, whenever this is collected in connection with our services. 

On our Site, these measures include computer safeguards and secured files and facilities. Our service providers are selected carefully and required to use appropriate protective measures.

In particular, we endeavour to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including as appropriate: (a) encryption, (b) ensuring the on-going confidentiality, integrity, availability and resilience of systems and services used to process your personal information, (c) ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and (d) ensuring a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational security measures.

If there is a breach of security involving your personal information which we are concerned will involve risks to you, we shall without undue delay, work to mitigate those and contact you and/or the Ministry of Justice in accordance with applicable laws.

Individual rights

You have various rights under data privacy laws.  These may include (as relevant) the right to:

  • access information held about you. You must make your request in writing and provide us with enough information to permit us to identify your personal information. In certain circumstances under the privacy laws, we may not be required to provide all the details of personal data held;

  • amend and rectify personal information that is inaccurate and notify any third party recipients of the necessary changes;

  • request restriction of information processing concerning you or to object to processing of your personal information;

  • the right to request the erasure of your personal information where it is no longer necessary for us to retain it;

  • the right to data portability including to obtain personal information in a commonly used machine readable format in certain circumstances such as where our processing of it is based on a consent;

  • the right to withdraw your consent to any processing for which you have previously given that consent, without affecting the lawfulness of any processing based on your consent prior to its withdrawal.

Please see the contact details in the Contact us section below if you wish to exercise any rights. We endeavour to acknowledge requests within five working days and the appropriate response and information promptly and within the relevant statutory timescale (usually one month). 

Links to other websites and providing information to third parties 

Our Site currently does not contain links to other sites outside Strax’s Site. If in the future we do add links these hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third party sites or any association with their operators. We do not control these websites and are not responsible for their data privacy and security on those sites. This Privacy Policy applies only to this Site (and supplements any other privacy notices we have provided in connection with any forms or when you otherwise provide us with personal information).

We urge you to review any privacy policy posted on any site you visit, or are otherwise provided with by a third party, before using the site or providing any personal information.

International Transfers

Other countries may have different data protection laws than your country of residence or they may not have data protection laws at all. They may not be deemed by the European Commission as providing adequate protection for personal information.

We only send information outside of the UK if you have specifically requested. We do not otherwise have any suppliers outside the European Economic Area (“EEA”).

We will only make transfers of personal information outside the EEA:

  • With your specific consent

  • to a location which has been recognised as ensuring adequate protection by the relevant privacy supervisory authorities;

  • where we have taken steps to put in place safeguards (including around security) to protect your personal information.

  • if the transfer is necessary for one of the reasons specified in data privacy laws, such as the performance of a contract between us or in your interests; or

  • you explicitly consent to the transfer e.g. in a form.

If you have any questions please contact us (see Contact us below). 

Your right to lodge complaints with the data privacy supervisory authority in your country

You can contact us directly if you have any concerns or complaints regarding how your personal information is handled. We take privacy seriously and will respond promptly. You can access our complaints form here.

In addition to any other administrative or judicial remedy you might have, you have the right to lodge a complaint with the relevant data protection supervisory authority if you consider that we have infringed applicable data privacy laws when processing your personal information.  The data privacy regulator’s details in the UK are as follows: Information Commissioner’s Office and their site is: which includes current contact details and how to lodge a complaint in writing or by telephone to their contact centre.

Contact us

We welcome comments or queries about this Privacy Policy and our information handling practices.

If you wish to provide comments, update any of your preferences or exercise any of your rights you can:

  • write to the Data Protection Office, Ground Floor, 4 Churchill Court, 58 Station Road, Harrow, Middlesex, HA2 7SA

  • email to

  • call +44 (0)203 151 7150 between 9am – 5pm Mon – Fri

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Website Terms & Conditions

Welcome to the Strax Capital Legal Ltd ("Strax") website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Strax's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term 'Strax', or 'us' or 'we' refers to Strax Capital Limited and its controlled affiliates. The term 'you' refers to the user or viewer of our website.


Terms of use


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

  • Strax reserves the right at any time and without notice to enhance, modify, alter or permanently discontinue all or any part of this website.

  • Information that we acquire will be treated as confidential and will not be disclosed, other than in accordance with our Privacy Policy or your instructions. In the normal course of our business, information may be shared within Strax entities and may be used for any lawful purpose. It may be transferred to any country for any lawful purpose and for systems administration. It may also be used to provide information about products and services.

  • Except as expressly provided for on this website, Strax is not responsible for the content or use of any web pages or any message sent or received by you.

  • You hereby agree to indemnify Strax against any costs, claims, losses and damages (including legal fees) incurred by or awarded against Strax as a result of your misuse of this website or your breach of these terms.

  • Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    • You may print or download to a local hard disk extracts for your personal and non-commercial use only

    • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

    • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other forms of electronic retrieval system.

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